Windows 7 Welcome screen "hang up"
Hi,
I have about 200+ workstation with Windows 7 Prof, which are joined to 2003 domain. Sometimes I observe that LogonUI stop at welcome screen. The Screen Freeze but mouse still work and Blue animation cursor still spin around. The problem is totally random,
when people login to domain. In most case people can login to workstation after computer hard restart.
I've tried to:
· use clean boot
· remove all group police object from computers' organization unit
· turn on via registry "Show logon verbose message" - In normal situation computer show welcome screen and next change the text to: wait for user profile service, applying group policy, etc. When computer hang up logonui.exe
still stop at a welcome text.
· at DCs and local security event logs I didn't see any user logon event
· I have analyzed all computer event logs and didn't find nothing special:/ No warnning, error or strange information events.
I want to turn on user environment debug at logon, but is quite difficult to turn it on via gpo on all computers.
November 17th, 2010 1:54pm
Hi,
Thanks for posting in Microsoft TechNet forums.
You can check if this issue occur when you enter Safe Mode with networking. It can troubleshoot if there’s any driver problems.
Then open the Event Viewer – Applications and Services – Microsoft – Windows – Diagnostics-Performance – Operational,
Under this, find the related time event logs, Task Category could be Boot Performance Monitor, then click Details.
You can figure out
which process took a long time or hang during the boot.
Best Regards,
Miya Yao
TechNet Subscriber Support
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November 18th, 2010 12:55am
Hi,
Did you solve the problem?
Please feel free to give us any update.
Best Regards,
Miya Yao
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.comThis posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
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November 23rd, 2010 4:14am
Hi,
As this thread has been quiet for a while, we assume that the issue has been resolved. At this
time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose
to unmark the answer as you wish.
BTW, we’d love to hear your feedback about the solution. By sharing your experience
you can help other community members facing similar problems. Thanks for your understanding and efforts.
Best Regards,
Miya Yao
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
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November 25th, 2010 3:04am
Hi,
Last weeks I had very limited access to Internet, so I wasn't able to check this forum. The problem is still unsolved. As I wrote "problem is random" so I
can't boot all computers from Safe Mode. Drivers should be ok, because we had 5 different hardware configuration and this problem appears on all five hardware type.
Regards,
Karol
November 26th, 2010 3:45am
Hi,
Please follow my former reply, check the Event Viewer, navigate to :Applications and Services Logs – Microsoft – Windows – Diagnostics-Performance-Operational
Find the Task Category: Boot Performance Monitoring, Event ID 100
Check the details to find which
freeze.
Best Regards,
Miya Yao
TechNet Subscriber Support
in forum. If you have any feedback on our support, please contact
tngfb@microsoft.comThis posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
November 30th, 2010 5:00am
Hi,
Did you follow my former reply to check the logs?
Do you find which take long time when you boot the computer?
Please feel free to give us an update.
Best Regards,
Miya Yao
TechNet Subscriber Support
in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
your question. This can be beneficial to other community members reading the thread.
December 3rd, 2010 2:53am
I will check this today.
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December 3rd, 2010 4:05am
We are suffering through a similar experience here with some of our workstations. It's random. The welcome screen will display for roughly 1 hour before seeing a desktop. Monitoring the processes during this time shows the System process using the majority
of the threads. We've tried turning all sorts of services and startup items off with no success.
I think this is somehow related to local profiles. We have about 10,000 computers in our organization but the problem is only occurring on some machines in areas where hundreds of different users log on to those PCs. Other areas where only a few different
accounts are logging into PCs are not experiencing this issue at all.
We are still trying to pinpoint the issue. We are bringing these problem PCs back to our office and trying to find the issue. I'll post an update if we find anything. Any pro suggestions would be greatly appreciated also :)
December 8th, 2010 11:29am
For anyone interested: We finally found the source of our problem here. It was the amount of local profiles on the machine. We didn't have this problem in XP, but it seems to be an issue with Windows 7. Once we start getting to around 250+ local profiles
the profscv just hangs when trying to log on to the domain. The short term solution is to just delete all the old profiles from the machines. We are still looking for a long term solution.
Free Windows Admin Tool Kit Click here and download it now
December 16th, 2010 1:05pm
Hi,
I'm using mandatory profile and I've set up "Clear mandatory profile after logout" but problem still exists:/ Do you have any other idea?
@Miya Yao - In Performance-Operational I don't see any special events when logonui hung on "Welcome screen"
Karol
PS
I could be correlated with many different users logon to one PC, I will check this.
January 11th, 2011 10:31am
Delays in WinLogon phase can be caused by hanging services, group policies or connecting network drives.
Follow my guide [1] to make a boot trace and compress the boot_BASE+CSWITCH+DRIVERS+POWER_1.etl as 7z or RAR and upload it to your Skydrive [2] and post the link here.
I take a look at the trace, maybe I see what's wrong with your Windows.
André
[1]
http://www.msfn.org/board/index.php?showtopic=140247
[2]
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
January 11th, 2011 11:04am
Hi,
I will catch this trace ASAP.
In Diagnostic-DPS log I've found many inform:
Diagnostic module {15fba3b8-a37a-4f91-bdba-fbb98fe804bf} (%SystemRoot%\system32\diagperf.dll) encountered an error while handling scenario {2698178d-fdad-40ae-9d3c-1371703adc5b}, instance {979be528-8b91-4b92-bc7c-8c115b615c5b}, original activity ID {2698178d-fdad-40ae-9d3c-1371703adc5b}.
On many diffreent computers log event are similar only instance CSID: {979be528-8b91-4b92-bc7c-8c115b615c5b} is different.
January 12th, 2011 5:07am
Hi all,
We're having the same problem, but with Windows 7 Enterprise Edition on 400+ PCs in our organisation.
Similar issues:
- very slow logon at Welcome Screen
- problem is random
- logon time at Welcome Screen gets progressively worse; could be 10 minutes one day, 15 minutes the next and so on. Has gotten as bad as 1 hour plus.
We thought the problem was with the profiles also, because we pulled down clean images from our WDS server and it would log on fine. But lately we've found the slow log on problem on PCs with under 10 profiles. So that ruled that theory out for us.
Earlier this week, when the machines booted up after a powercut some were taking longer than an hour to log in. We had to use our MSCONFIG temporary fix.
The MSCONFIG temporary fix we use is booting into Safe Mode, running MSCONFIG and selecting Diagnostic Startup. Click on the Services tab and click Enable All. Click on the Startup tab and enable the following four startup items - Logitech SetPoint,
Windows Sidebar, Microsoft Office 2010 and Microsoft Forefront. Essentially what we're doing here is turning off and on the services. And turning off and on the startup items that were already enabled - so we're not changing anything really. But this seems
to fix the problem temporarily.
It seems that any adjustment to the MSCONFIG (even if you disable and re-enable all the same settings without a re-boot) will fix the problem - but only temporarily.
We've had this problem for months now - has anyone found a solution to this problem yet???
Free Windows Admin Tool Kit Click here and download it now
February 15th, 2011 7:52am
also make an xbootmgr trace, please."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
February 15th, 2011 12:35pm